AgroIQX

Legal

Refund and Cancellation Policy

Clear and simple: purchases are final once credits are added. We only refund failed or duplicate payments.

Last updated: October 14, 2026

At a glance

No refund once credits are added

Credit purchases are final as soon as the credits reach your account.

Failed payments refunded

Money deducted for a failed payment is returned in full.

Duplicate charges refunded

If you were charged twice for one order, the extra payment is returned.

This Refund and Cancellation Policy applies to all payments made on AgroIQX.ai (the “Platform”), operated by Coherent Market Insights Pvt Ltd (“we,” “us,” or “our”), including credit packs and banner advertisements. Payments are processed securely through Razorpay. This policy forms part of our Terms and Conditions.

01

No refunds after credits are added

Credits are added to your account as soon as your payment is successful. Once credits have been added, the purchase is final and cannot be cancelled or refunded, whether or not the credits are used.

The same applies to banner advertisement payments once the payment is successful.

02

When a refund is issued

We refund a payment only in the following cases:

  • Failed payment: money was deducted from your account but the payment failed, or credits were not added to your account.
  • Duplicate payment: you were charged more than once for the same order. The extra payment is refunded.
03

Refund timeline

Approved refunds are made to the original payment method. They are usually credited within 5–7 working days, depending on your bank or card issuer.

Amounts deducted for a failed payment are often reversed automatically by Razorpay or your bank within the same period.

04

How to request a refund

For a failed or duplicate payment, email support@agroiqx.com within 7 days of the payment and include:

  • Your registered email address
  • Date of the payment
  • Amount paid
  • Razorpay payment ID (from your payment receipt)

We will respond within 2 working days.

Questions about a payment?

Support: support@agroiqx.com·Grievance Officer: grievance@agroiqx.com

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